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Refund & Replacement Policy

Thank you for choosing GoodFlip. We are committed to providing you with a seamless experience with our products and services. Please review our refund policy carefully to understand your rights and responsibilities regarding refunds.

1. Refund Eligibility

1.1 This refund policy applies to eligible products and services purchased directly through GoodFlip.
1.2 Refund requests must be initiated within seven (7) working days from the date of purchase.
1.3 If the purchased plan includes a device or nutraceuticals, the cost of the device, supplements, and associated delivery charges will be deducted from the refundable amount.
1.4 Refunds are only applicable to the original purchaser and are non-transferable.
1.5 The refund will be processed through the same payment channel used for the original transaction.

2. Refund Process

2.1 To request a refund, customers must contact our support team at helpdesk@tatvacare.in.
2.2 Upon receiving a request, our customer support team will provide a refund request form to be filled out by the customer.
2.3 The refund request will be reviewed within 2-3 business days.
2.4 If approved, the refund will be initiated as per the timelines outlined below.

3. Refund Claim Reasons

3.1 Customers may request a refund if they choose not to continue with the purchased plan within the eligible refund period.
3.2 Customers have received a defective product.

4. Refund Denial

4.1 Refund requests received after seven (7) working days from the purchase date will not be eligible for a refund.
4.2 Refunds will not be processed for services already availed or partially used.

5. Processing Time

5.1 Approved refunds will be processed within five (5) business days from the date of initiation.
5.2 The time taken for the refunded amount to reflect in the customer’s account may vary based on the payment method and financial institution.

6. Contact Information

For any queries or concerns regarding our refund policy, please reach out to our customer support team at:

7. Policy Updates

GoodFlip reserves the right to modify or update this refund policy at any time. Any changes will be effective immediately upon posting on our website. We encourage users to review this policy periodically for updates.

By purchasing our products or services, you acknowledge that you have read and agree to this refund policy.

GoodFlip Replacement Policy 

We're committed to providing high-quality devices. While we don't offer refunds, we're happy to help with replacements if applicable: 

Devices ( Smart Scale and Continous Glucose Monitor )  

  • Reporting Timeframe: 

  • Device damage and quantity discrepancies (e.g., missing items) must be reported within 48 hours of delivery. 

  • Technical issues must be reported within 7 days of delivery 

  • How to Report: Please contact us via: 

  • Email: helpdesk@tatvacare.in 

  • WhatsApp: +91 8511975757 

  • Replacement denial :  

  • Timely reporting is essential for us to process your replacement request efficiently. Late reports may unfortunately be denied. All damage cases need to be submitted along with actual pictures. For technical issue, a short video would be needed to validate the issue  

  • All cases of CGM sensor falling off from arm will not be covered under replacement policy. If CGM sensor not applied correctly as per instruction provided in the CGM box , it can fall off . Also , please avoid bathing, swimming, or exercise for at least 1–2 hours after applying the sensor 

  • Reverse pick up denial :  

  • Our delivery partner will pick up the replacement item only if the products are sealed, unopened, unused, and in its original condition. Otherwise pick up will not happen and replacement will be denied 

At GoodFlip, we are committed to delivering high-quality products. While we do not offer refunds for devices or nutraceuticals, we do provide a replacement policy under specific conditions. Please review the policy carefully to understand your eligibility and responsibilities.

1. Devices (Smart Scale and Continuous Glucose Monitor - CGM)

1.1 Reporting Timeframe

  • Damage or Quantity Discrepancies: Must be reported within 48 hours of delivery.

  • Technical Issues: Must be reported within 7 days of delivery.

1.2 How to Report

Contact us via:

1.3 Replacement Denial

  • Late reports beyond the specified timeframe may be denied.

  • All damage claims must include actual pictures of the device.

  • Technical issue claims must include a short video demonstrating the problem.

  • CGM Sensor Disclaimer: CGM sensors that fall off the arm will not be covered under this policy. Proper application as per instructions is required. Avoid bathing, swimming, or exercising for 1–2 hours post-application to ensure sensor adherence.

1.4 Reverse Pickup Denial

  • Replacement pickups will only be made if the product is sealed, unopened, unused, and in original condition.

  • If these conditions are not met, pickup will be denied, and the replacement will not be processed.

2. Nutraceuticals (Nutra)

2.1 Reporting Timeframe

  • Damage, Quantity Discrepancies, Product Quality Issues, or Expired Items must be reported within 72 hours of delivery.

2.2 How to Report

Contact us via:

2.3 Replacement Denial

  • Reports beyond the 72-hour timeframe may be denied.

  • All claims must include actual pictures of the damaged or compromised product.

2.4 Reverse Pickup Denial

  • For non-damaged product replacement requests, the item must be undamaged for the pickup to be completed.

  • If the product is damaged and this was not the reason selected, pickup will be denied, and the replacement will not be processed.

By purchasing and accepting delivery of GoodFlip products, you agree to comply with this Replacement Policy. For any assistance, please reach out to our support team through the provided contact information.

 

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