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Refund & Replacement Policy

 

At GoodFlip, we're committed to delivering high-quality devices and products. While we do not offer refunds for devices, we are happy to support you with replacements, subject to eligibility.

Devices (Smart Scale / BCA and Continuous Glucose Monitor)

Once an order has been shipped from our warehouse, it cannot be cancelled. Accordingly, any refund requests for such orders will not be accepted.

How to Report an Issue:

Please contact us via:

Issues Covered Under Replacement Policy

  • BCA Device
    • Device received in damaged condition
    • Machine not powering on
    • Machine not syncing with app, after following standard process steps
    • Machine is synced with app, but data is not flowing to the app
  • CGM Device (Tracky)
    • Sensor fell off
    • Sensor has not collected any data
    • Continuous low/high reading by sensor for more than 72 hours
    • CGM received in damaged condition
  • CGM Device (Abbott)
    • Sensor not collecting any data
    • Sensor collecting data for less than 14 days
    • Continuous low glucose readings by sensor for more than 72 hours
      Note: Please contact Abbott customer care at 1800 2100 998 for assistance.

Issue Reporting Timelines

  • BCA / Smart Scale Device
    • Device received in damaged condition – within 2 working days
    • Machine not powering on – within 7 working days
    • Machine not syncing with app – within 7 working days
    • Machine synced with app but data not flowing – within 7 working days
  • CGM Device (Tracky)
    • Sensor fell off – within 10 days of application
    • Sensor has not collected data – within 5 days of application
    • Continuous abnormal readings – within 3 days of application
    • CGM received in damaged condition – within 2 working days
  • CGM Device (Abbott)
    • Sensor not collecting data – within 5 days
    • Sensor collects data for less than 14 days – within 20 days
    • Continuous low readings – within 5 days

Note: Contact 1800 2100 998 for Abbott-related replacements.

Replacement Denial

  • Timely reporting is essential. Late reports may be denied.
  • All damage or sensor fall-off cases must include actual pictures.
  • For technical issues, a short video is required to validate the issue.

Reverse Pickup Denial

  • Our delivery partner will only pick up sealed, unopened, unused, and original condition products.
  • Pickup will be denied otherwise, and the replacement request will be rejected.

Nutraceuticals

  • Issues Covered Under Replacement Policy
    • Product received in damaged condition
    • Product is expired
  • Reporting Timeframe
    • All issues including damage, missing items, expired product must be reported within 72 hours of delivery.
    • Report must include actual pictures or videos.
  • How to Report
  • Replacement Denial
    • Late reports may be denied.
    • Actual pictures are mandatory for damage or quality issues.
  • Reverse Pickup Denial
    • Replacement pickups for non-damaged reasons will happen only if the product is undamaged. Otherwise, pickup will be denied.

Refund Policy – GoodFlip Care Plan Users

1. Refund Eligibility

  • Covers products/services purchased directly from GoodFlip
  • If a plan includes a device or nutraceuticals, the cost of device, nutraceuticals, and delivery will be deducted
  • Refunds apply only to the original purchaser and are non-transferable
  • Refund will be made through the same payment channel used during purchase

2. Refund Process

To request a refund, contact:

Our team will respond within 2-3 business days

3. Refund Denial
Refunds are not eligible if requested after 7 working days

4. Processing Time

  • Refunds will be processed within 5 business days from initiation
  • Bank processing times may vary depending on payment method and financial institution

6. Contact Information

Changes to Refund Policy

  • GoodFlip reserves the right to modify or update this refund policy at any time. Any changes will be effective immediately upon posting on our website.