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Refund & Replacement Policy

 

At GoodFlip, we're committed to delivering high-quality devices and products. While we do not offer refunds for devices, we are happy to support you with replacements, subject to eligibility.

Devices (Smart Scale / BCA and Continuous Glucose Monitor)

How to Report an Issue:

Please contact us via:

Issues Covered Under Replacement Policy

  • BCA Device
    • Device received in damaged condition
    • Machine not powering on
    • Machine not syncing with app, after following standard process steps
    • Machine is synced with app, but data is not flowing to the app
  • CGM Device (Tracky)
    • Sensor fell off
    • Sensor has not collected any data
    • Continuous low/high reading by sensor for more than 72 hours
    • CGM received in damaged condition
  • CGM Device (Abbott)
    • Sensor not collecting any data
    • Sensor collecting data for less than 14 days
    • Continuous low glucose readings by sensor for more than 72 hours
      Note: Please contact Abbott customer care at 1800 2100 998 for assistance.

Issue Reporting Timelines

  • BCA / Smart Scale Device
    • Device received in damaged condition – within 2 working days
    • Machine not powering on – within 7 working days
    • Machine not syncing with app – within 7 working days
    • Machine synced with app but data not flowing – within 7 working days
  • CGM Device (Tracky)
    • Sensor fell off – within 10 days of application
    • Sensor has not collected data – within 5 days of application
    • Continuous abnormal readings – within 3 days of application
    • CGM received in damaged condition – within 2 working days
  • CGM Device (Abbott)
    • Sensor not collecting data – within 5 days
    • Sensor collects data for less than 14 days – within 20 days
    • Continuous low readings – within 5 days

Note: Contact 1800 2100 998 for Abbott-related replacements.

Replacement Denial

  • Timely reporting is essential. Late reports may be denied.
  • All damage or sensor fall-off cases must include actual pictures.
  • For technical issues, a short video is required to validate the issue.

Reverse Pickup Denial

  • Our delivery partner will only pick up sealed, unopened, unused, and original condition products.
  • Pickup will be denied otherwise, and the replacement request will be rejected.

Nutraceuticals

  • Issues Covered Under Replacement Policy
    • Product received in damaged condition
    • Product is expired
  • Reporting Timeframe
    • All issues including damage, missing items, expired product must be reported within 72 hours of delivery.
    • Report must include actual pictures or videos.
  • How to Report
  • Replacement Denial
    • Late reports may be denied.
    • Actual pictures are mandatory for damage or quality issues.
  • Reverse Pickup Denial
    • Replacement pickups for non-damaged reasons will happen only if the product is undamaged. Otherwise, pickup will be denied.

Refund Policy – GoodFlip Care Plan Users

1. Refund Eligibility

  • Covers products/services purchased directly from GoodFlip
  • Refunds must be initiated within 7 working days of plan purchase
  • If a plan includes a device or nutraceuticals, the cost of device, nutraceuticals, and delivery will be deducted
  • Refunds apply only to the original purchaser and are non-transferable
  • Refund will be made through the same payment channel used during purchase

2. Refund Process

To request a refund, contact:

Our team will respond within 2-3 business days

3. Refund Denial
Refunds are not eligible if requested after 7 working days

4. Processing Time

  • Refunds will be processed within 5 business days from initiation
  • Bank processing times may vary depending on payment method and financial institution

6. Contact Information

Changes to Refund Policy

  • GoodFlip reserves the right to modify or update this refund policy at any time. Any changes will be effective immediately upon posting on our website.